Wrong size? No stress.
Send it back within 14 days of delivery. The return label is on us, and swapping for a different size takes a couple of taps.
How it works
- 01Find your orderPop in your order number and email. Signed in? It's already under Your orders.
- 02Pick what's going backChoose the items, tell us why, and pick a swap in another size or color, or store credit.
- 03Grab your free labelYou get a prepaid label. No printer? Show the return code on your phone at the drop-off.
- 04We take it from thereOnce it's back and checked, your store credit lands by email or your swap ships out.
The rules
The clock starts the day your order is delivered, not the day you bought it.
Items have to come back unworn and unused. Try it on, sure. Wear it out, no.
Anything worn or used, and anything sent after the 14-day window closes.
Returns come back as store credit: a gift card code by email, good on anything in the store. No account needed, it's tied to your order email.
If we sent the wrong item, it's defective, or it isn't what the listing showed, you get your money back to the original payment once we check it.
We send a prepaid label, and there's no restocking fee. What you paid for shipping on the original order isn't refunded.
Swap smart
- Same piece, new size or color? Pick a swap when you start the return. It's an even exchange, nothing extra to pay.
- Want something different? Return it for store credit and spend it on whatever you want. Your gift card code works right at checkout.
- Move fast. Swaps depend on stock, and sizes sell out. The sooner you start, the better your odds.
- Not sure on fit? Ask us before you pick. We'll tell you how it runs.
Questions
How long do I have?
Do I pay for return shipping?
Can I get my money back instead of store credit?
How do I use my store credit?
I don't have a printer.
Where's my return?
My package is lost, stolen or arrived damaged.
The fine print: read the full refund policy.